REFUND POLICY
SHIPPING & RETURNS
ORDERING PROCRESS
Our shipping days are currently Monday - Friday. We aim to send orders out by the next working day of receiving your order - Excluding Weekends.
SHIPPING PRICES
UNITED KINGDOM
FREE UK SHIPPING OVER £50
Please allow 2-4 working days for your order to be processed and to be shipped.
Tracked 48 - £4.99
EUROPEAN UNION*
Please allow 5-7 working days for your order to be processed and to be shipped.
Express shipping - £12.00
UNITED STATES OF AMERICA *
Please allow 7-21 working days for your order to be processed and to be shipped.
Express Shipping $25
*Duties & taxes NOT included
Orders are shipped using the Royal Mail Postal Service. In the case of any holidays, orders are shipped on the next business weekday. When shipped, you will receive an email containing your order tracking information.
*Please note that business days for shipping and processing times do not include weekends (Saturday & Sunday) and holidays.
RETURNS
All Sales Are Final
NO RETURNS NO EXCHANGES
- All sales are final unless an error occurred on the behalf of SOLINA SKINCARE
- No returns or discounts will be provided for final sales.
- Due to the nature of SOLINA SKINCARE products, we are unable to accept returned products.
PRODUCT INFORMATION
Products and product information are not intended to treat, cure, prevent or diagnose any medical condition. If pregnant or nursing, or are concerned about a particular health condition, please consult your GP before using any products.
If your tracking information states that your package was delivered and you have not received it, you must address this with Royal Mail Postal Service. Please note that SOLINA SKINCARE is not liable for any lost or stolen packages.
It is the customers responsibility to ensure that the delivery address is given correctly. If the wrong address is given and the parcel is returned to SOLINA SKINCARE, you will be required to pay an additional shipping fee to ensure the parcel is re-delivered to the correct address.
Please keep in mind, we are a small business. All items are hand crafted. Please allow time for your item to be consciously made, packed with love and carefully dispatched.
CHANGES TO YOUR ORDER
If you wish to cancel or modify your order, please send an email solinaskincare@gmail.com within 24 hours of placing your order. Our hours are Monday–Friday, 10AM–6PM. We will try to accommodate your request, but once an order has been submitted, we cannot guarantee the purchase can be cancelled or modified. Once the order has been dispatched then no changes or cancellations can be made to your order.
If you have any issues, questions or concerns about your order, please email us at solinaskincare@gmail.com